RoadSync crash with ucmp 0
I rely on RoadSync to constantly synchronize my E90‘s contacts, schedule and mail with an Exchange Server. The product has never let me down and has performed flawlessly. Hence my consternation when I attempted a sync whilst overseas. Obviously I’d switched to a wireless network and was attempting the sync manually, yet try as I might I could not resolve an error RoadSync and the E90‘s S60 3rd Edition had never shown before: Application closed – ucmp 0.
I tried the usual error resolution: reset mail data and try to synchronize again. That worked, but only for the first sync. Every subsequent sync would cause the ucmp 0 error to pop up. The more drastic measure of resetting all data and synchronizing again had a similar effect. Since I was on holiday, I ignored the error until I got back home and started googling for a possible resolution. There was nothing similar, though I found a few developers mentioning the ucmp issue with regard to memory overflows and possible persistent storage issues. The next step: re-install RoadSync. Same result: first sync works, subsequent synchronization attempts fail.
Switching off mail synchronization indicated that mail was indeed the problem, so I cleaned out my inbox and tested again. No joy: even with an empty inbox or a simple, single message in the inbox, no second or subsequent synchronization had any intention of working. I was at my wits end and turned to DataViz‘ support desk, mailing them details of the error and how to possibly reproduce it. Their turnaround time in getting back to me was quite something, taking less than a few hours each time. Finally, this morning the issue was resolved. Seems my E90 must have been corrupted even though I hadn’t installed any additional software on the device for some time. The suggestion to master reset my device by dialling *#7370# paid off. A brief re-installation of some software later, all is well.
This is another example of how valuable it is to consider purchasing mission-critical software. With the quality of support I received from DataViz, I consider the USD 49.99 pricetag well worth it.
