Spring is already more than a week old, an excellent time to start wearing T-shirts. I like T-shirts. In fact, I have quite a few. Nonetheless, the offer I received in an email offering a free T-shirt if I provided some kind of feedback on an online store’s performance was too good to resist. Now, let’s put that into perspective: the email arrived somewhere at the beginning of June. Of this year, granted.
I placed an order, then waited: June, July, August. Within those three months, I ordered a variety of other stuff online. Not just locally, mind you. No, even international orders were fulfilled in a time way shorter than the three months I was kept waiting. No pilfering at the post office. As an even more astounding measure of the overall time it took springleap to manufacturer and ship their product, an erroneous order that arrived from the UK (ordered at the end of July) was resent and arrived less than two weeks later.
In the end, the shirt I’d ordered arrived during the first week of September, with another one included as a means of apology. Apology accepted, I guess. The shirts are decently made, with good quality prints. Artwork submitted is selected based on popularity, then offered for purchase as a design on a shirt. It’s a model that serves several other T-shirt vendors overseas quite nicely (I like Teetonic). My shirts feature the bees…

and the iPod

The thing is, it’s unlikely I’ll order from springleap again. In exactly the same way I won’t order from Apple‘s local online store ever again, for example. The reason is simple: non delivery of the promise made by the vendor and an overall disappointing experience. It may not have been springleap‘s fault. Various communications with them indicated huge issues with local suppliers and non-delivery of services by those vendors. Unfortunately, those vendors are hidden from the customer and cannot be used as an excuse.
I wish the springleap team better luck with their future endeavours. We need some local, South African retailers online. Except, they need to focus on what’s important: delivery.